BE A PART OF SOMETHING BIG AT WEKA
We are on an accelerated growth trajectory and invite you to be a part of our journey. At Weka we are passionate about solving big storage problems for our customers. Our technology is recognized by Gartner, TechTarget, CRN, and CIOReview as being at the forefront of next generation data storage. We are backed by leading investors: NVIDIA, Mellanox, Western Digital, HPE, Seagate, and Qualcomm. And the Weka File System is used by the world’s largest marquis brands.
WORK 4 WEKA
R&D
Engineers at Weka are building a next-generation storage system that is enabling some of the world’s leading companies to solve big problems. We don’t work on maintaining yesterday’s products, we build tomorrow's products.
Sales
There is no ceiling for the sales team at Weka—the sky is the limit. For high-achieving sales professionals who desire independence, high visibility, and loads of opportunity then Weka is the place the thrive.
Marketing
Our team of highly creative and strategic marketing professionals are the power behind the brand. They ignited the spark, that turned in to a fire, that is becoming an inferno—for a hot marketing career join Weka.
Customer Support
Weka customer support is the secret source to our success. Customers continually laud our support team with praise. If you desire a post-sales career, that comes with a lot of positive recognition for contribution—both internally and externally—then join the Weka team.
THE WEKA LIFESTYLE
Career development
If you want to build new professional skills that you can apply to your career, then Weka is the place for you.
Challenges
Weka solves big problems for our customers, so we work on big projects. Join us and be a part of something big.
Fun
At Weka we work hard, but we play even harder. We plan at least one offsite event per quarter with spontaneous office gatherings regularly.
Innovation
We built the world’s fastest file system, so innovation is in our DNA. Join us and revolutionize storage.
team
We are aligned on a common vision and have a passion for winning. Individually we move boulders, as a team we move mountains.
Work/Life balance
We promote a sense of well-being by balancing our hard work with time off to play and relax.
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Senior Technical Services Engineer
About The Position
WEKA addresses the storage challenges posed by today’s enterprise AI workloads and other high-performance applications running on-premises, in the cloud or bursting between platforms. The WEKA offers a modern subscription software-based data platform delivering 10x+ performance and scale demanded by today’s cloud and AI workloads. The WEKA Data Platform Delivers the simplicity of NAS, the performance of SAN or DAS and the scale of object storage, with no compromises.
Summary
As Senior Technical Services Engineer, you will join a team of the most experienced Technical Services Engineers responsible for Weka’s post-sales success and big part of the 5 star gartner reviews. You will be working on cutting edge technologies with the most cutting edge customers.
General direction is provided on routine work, and detailed direction is provided on new projects and assignments; as well as on-going review of activities and priorities. The ideal candidate will be an important contributor on assigned projects.
Responsibilities
- Bridging between the customer and R&D whenever current product features, reliability or documentation do not match the customer's expectations
- Resolve customer issues by working with the customer and if needed with R&D
- Providing feedback to R&D and help to prioritize bugs, usability issues, etc.
- Providing back-office support for pre-sales engineers, partners, and resellers
- Certification and bench-marking the Weka file system with various applications
- Keeping track of installed systems via Weka's remote monitoring and proactively identify needed actions
- Drive resolution to escalated service requests.
- Own and track customer issues using our ticket tracking system
- Own communications for your issues, ensuring the message is concise and professional
- Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
- Manage multiple projects/support cases simultaneously
- Champion customer issues internally, and represent the company externally
- Provide on-call support as required
- This position may involve alternative work hours including nights, weekends, and company holidays
- Regional/Domestic/International travel
Requirements
- Hands-on experience in supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, security, etc.)
- Familiarity with AWS, Kubernetes/Containers, Linux OS installation, and management
- Experience in L3 support and customer interactions for enterprise infrastructure products
- Highly proficient in spoken and written English - MUST
- Experience in developing and optimizing interfaces between business organizations; specifically customer facing problem solving organizations and product development organizations.
- Proven ability to resolve complex customer problems, and escalations utilizing appropriate internal and external resources and tools.
- Strong technical troubleshooting, and fault isolation skills in a multi-platform-system-vendor environment
- Experience in supporting both hardware, and software products
- Ability to triage issues, and effectively escalate them to appropriate engineering groups as necessary
- Knowledge of various operating systems such as LINUX, and Windows
- Knowledge of containerization such as Kubernetes, LXC.
- Understanding of networking including Infiniband, Ethernet, DPDK, UCX.
- Demonstration of subject matter expertise and knowledge in computer/networking/storage.
- Prior support experience at storage/HPC related company is desired
Minimum Qualifications (Education & Experience)
- Hands-on experience in supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, security, etc.)
- Proficient with AWS, Kubernetes/Containers, Linux OS installation, and administration
- Experience in L3 support and customer interactions for enterprise infrastructure products
- Highly proficient in spoken and written English - MUST
- Minimum 10 years of experience in customer-facing, deep technical problem solving
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