Location: San Jose, Calif.

As a customer success lead, you and your team will be responsible for WekaIO's post sales success. To ensure such success, the team would be responsible for the following:

Team Description:

• Making sure that each WekaIO installation goes smoothly as well as any other on going operation.
• Bridging between the customer and R&D whenever current product state or documentation do not match the customer expectations.
• Making sure the customer’s environment is properly setup to be compatible with WekaIO, and optimized for WekaIO's strengths
• Providing feedback to R&D and help prioritizing bugs, usability issues, etc.
• Helping the WekaIO sales team to identify new opportunities within the customer
• Providing back office support for partners and resellers
• Owning a professional services lab
• Certification and benchmarking the WekaIO file system with various applications
• Keep track of installed systems, identify needed actions based on mandatory SW upgrades

Team Management Description

You will be responsible for the team performance, including:

• Managing and hiring team members, owning the execution of all team tasks above
• Dictating supporting processes and making sure they are followed
• Interacting with other company functions

Individual Contribution Description

Due to the current team size we expect that currently 40% of the time would be spend on management functions, while 60% will be spent on hands-on customer interaction. As the company will scale and more people hired, we expect the management aspect to consume a more significant part of the time.

Qualifications

Mandatory qualifications:

• Hands on experience in supporting Linux based enterprise infrastructure products (storage, networking, virtualization, security, etc)
• Being familiar with Linux OS installation and management
• Past experience in leasing support teams and ability to form and enforce support processes
• Past experience in support end customer interactions for enterprise customers

Preferred qualifications:

• Past experience in storage, networking, early stage start-ups, and being the support lead of a company or product

Geography, Travel and General Terms

• Customer travel in the US might be required based on needs. Future expansion to worldwide support is not immediate but planned.
• Travel to R&D center in Tel Aviv for at least twice a year
• Our support SLA with customers is 24/7, and hence emergency standby is an integral part of the requirements
• Position is director level

Location: Remote

WekaIO is seeking an experienced Account Manager to take over all customer account management responsibilities. The successful applicant will focus on acquiring additional revenue from existing clientele as well as bringing on new customers who can benefit from our product offerings. As Account Manager, you will be responsible for meeting monthly and quarterly quotas while maintaining a high level of customer satisfaction. This position reports to the VP of Sales.

Responsibilities:

• Develop and oversee sales territory
• Manage budget and hit or exceed monthly quota as established by VP of Sales

Qualifications:

• Bachelor’s degree required
• 7+ years experience in account management
• Advanced problem resolution skills and communication abilities
• Excellent word processing and spreadsheet skills. Working knowledge of CRM systems, like Pipedrive or Salesforce.com, a plus.
• Comfort with working under pressure in a fast-paced environment
• Sales experience in data storage systems, preferred.

Location: San Jose, Calif.

Wee seek a skilled and experienced product manager to develops product roadmap by identifying potential products, conducting customer research, generating product requirements, determining specifications, production timetables, pricing, and time-integrated plans for product introduction, and developing product launch and market introduction strategies.

Responsibilities:

• Determines customers' needs and desires by specifying the research needed to obtain market information.
• Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering and manufacturing
• Assesses market competition by comparing the company's product to competitors' products
• Introduces and markets new products by developing time-integrated plans with sales, marketing, and production
• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses

Qualifications:

• 7+ years of data storage marketing/product management experience. Software experience preferred.
• Computer Science or Engineering degree or work experience a strong plus.