Location: San Jose, Calif.

As a customer success lead, you and your team will be responsible for WekaIO's post sales success. To ensure such success, the team would be responsible for the following:

Team Description:

• Making sure that each WekaIO installation goes smoothly as well as any other on going operation.
• Bridging between the customer and R&D whenever current product state or documentation do not match the customer expectations.
• Making sure the customer’s environment is properly setup to be compatible with WekaIO, and optimized for WekaIO's strengths
• Providing feedback to R&D and help prioritizing bugs, usability issues, etc.
• Helping the WekaIO sales team to identify new opportunities within the customer
• Providing back office support for partners and resellers
• Owning a professional services lab
• Certification and benchmarking the WekaIO file system with various applications
• Keep track of installed systems, identify needed actions based on mandatory SW upgrades

Team Management Description

You will be responsible for the team performance, including:

• Managing and hiring team members, owning the execution of all team tasks above
• Dictating supporting processes and making sure they are followed
• Interacting with other company functions

Individual Contribution Description

Due to the current team size we expect that currently 40% of the time would be spend on management functions, while 60% will be spent on hands-on customer interaction. As the company will scale and more people hired, we expect the management aspect to consume a more significant part of the time.

Qualifications

Mandatory qualifications:

• Hands on experience in supporting Linux based enterprise infrastructure products (storage, networking, virtualization, security, etc)
• Being familiar with Linux OS installation and management
• Past experience in leasing support teams and ability to form and enforce support processes
• Past experience in support end customer interactions for enterprise customers

Preferred qualifications:

• Past experience in storage, networking, early stage start-ups, and being the support lead of a company or product

Geography, Travel and General Terms

• Customer travel in the US might be required based on needs. Future expansion to worldwide support is not immediate but planned.
• Travel to R&D center in Tel Aviv for at least twice a year
• Our support SLA with customers is 24/7, and hence emergency standby is an integral part of the requirements
• Position is director level

Location: Remote

WekaIO is seeking an experienced Account Manager to take over all customer account management responsibilities. The successful applicant will focus on acquiring additional revenue from existing clientele as well as bringing on new customers who can benefit from our product offerings. As Account Manager, you will be responsible for meeting monthly and quarterly quotas while maintaining a high level of customer satisfaction. This position reports to the VP of Sales.

Responsibilities:

• Develop and oversee sales territory
• Manage budget and hit or exceed monthly quota as established by VP of Sales

Qualifications:

• Bachelor’s degree required
• 7+ years experience in account management
• Advanced problem resolution skills and communication abilities
• Excellent word processing and spreadsheet skills. Working knowledge of CRM systems, like Pipedrive or Salesforce.com, a plus.
• Comfort with working under pressure in a fast-paced environment
• Sales experience in data storage systems, preferred.

Location: San Jose, Calif.

WekaIO is seeking an experienced Systems Engineer to support the Pacific Northwest region. As a Systems Engineer you will be responsible for making sales presentations to customers, providing highly detailed pre-sales technical support, and creating solution architectures for customers. The ability to assume the role of technical lead on multiple concurrent proof-of-concept (POC) projects, the trainer of channel partners technical sales personnel, and test systems implementation lead will be required. Ideal candidates should have the ability to travel as needed to support the demands of the territory. This role can potentially include post sales implementation work.

Responsibilities:

• Work in conjunction with the Regional Director conducting pre-sales activity supporting the sale of WekaIO Matrix file system
• Function as a subject matter expert on the WekaIO Matrix file system
• Manage multiple simultaneous POCs to successful completion
• Participate in trade shows and events as needed
• Deliver training to both customers and partners
• Lead the technical component of RFP responses and pricing proposals

Qualifications:

• Prior work history that includes one or more of these technologies or companies is required: NetApp, Isilon, Panasas, GPFS, or Lustre
• The ideal candidate will have demonstrated experience and technical knowledge of storage file systems
• Knowledge of networking concepts, such as Infiniband and Ethernet switching is desirable
• Excellent written and oral communication skills are critical