WEKA is leading a paradigm shift in how data is stored, managed, and processed in the cloud and AI era. We are a pre-IPO, growth-stage company on a hyper-growth trajectory that has raised over $275M in capital and is backed by dozens of world-class venture capital and strategic investors.

Our flagship product, the WEKA® Data Platform, is a software-based, hybrid cloud solution transforming stagnant legacy data siloes into dynamic data pipelines that power GPUs efficiently and fuel performance-intensive workloads like generative AI and machine learning seamlessly and sustainably.

We’re passionate about helping our customers overcome complex data management challenges to accelerate their innovation and help grow their businesses. If you share our passion, we invite you to join us on this exciting journey. 

What’s Cool About This Job

The Head of Premium Services at WEKA is entrusted with spearheading the Premium Services team in collaboration with business leaders across Customer Success. The ideal candidate will execute the Premium Services strategy to facilitate WEKA's growth by delivering top-tier service solutions to enterprise clients. This role focuses on accelerating WEKA's adoption among customers, leading to enhanced internal and external business outcomes. The Head of Premium Services will set objectives, define goals, and ensure the successful execution of deliverables while consistently meeting customer satisfaction and financial targets.

Bring Your Expertise – and Your Passion

To be successful in this role, you will partner with Customers, Partners, Customer Success, Sales, Systems Engineering, and Product teams to develop scalable, resilient service solutions that deliver extraordinary results to our customers. All successful candidates think strategically about business problems, products, and technical challenges and excel at connecting technology with measurable business value for our customers. The ideal candidate for this role will be implementing and leading premium services at WEKA, including Designated Services Engineers (DSE), Technical Account Managers (TAM), and Services Account Managers. You will create methodologies and motions to proactively drive customer engagement, adoption acceleration, and value realization.

Responsibilities include: 

• Execute the strategy to scale the Premium Services organization in partnership with peers across Mission Critical Services and Customer Success, aligning with WEKA's corporate goals and objectives.
• Develop tactical plans, including a Roadmap for Premium Services. Additionally, become a trusted advisor to WEKA's customers, partners, and cross-functional teams.
• Scale a team to meet our customers' needs and support WEKA's growth, focusing on customer experience and aligning with enterprise industry best practices.
• Drive and optimize team performance, engagement, and productivity by empowering and developing each team member.
• Maximize customer outcomes with consistent, high-quality delivery of Premium service offerings and motions through a robust Subscription Services model.
• Responsible for the Premium Services P&L at WEKA, including forecasting the demand for future services per our supply of internal resources to inform a strategic roadmap.
• Provide subject matter expertise for new service offerings and motions to meet our customers' needs while enabling future scaling.
• Attract and retain high-quality talent to meet current demands and cover future capabilities required to stay competitive.

Desired Qualifications

• Strong leadership skills with a proven track record of managing, growing, and expanding high-quality Premium Services organizations through a Subscription Services model.
• Familiarity with the services sales process and the ability to drive profitable growth in collaboration with services sales teams.
• Extensive experience in developing and leading organizations, achieving department-wide goals for Premium-focused teams.
• Knowledge of the data storage industry and its implications for delivering excellent customer experiences in Premium Services through a Subscription Services model.
• Working knowledge of technology pillars such as Data Management/Protection/Migration, Analytics, AI-ML, Business Applications, and Cloud.
• Ability to build strong relationships with customers, partners, and internal stakeholders.
• Drive initiatives to enhance the customer and employee experience, leveraging change management best practices for long-term success.
• Executive presence with strong oral and written communication skills, collaboration, influence, and consensus-building abilities.
• Minimum of 10 years of relevant experience leading complex and large Premium Services organizations, delivering Services for Enterprise customers.
• Willingness to travel as needed.

Concerned you don’t meet every qualification? Don’t let it stop you from applying!
WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but don’t meet every qualification in the job description, we encourage you to apply anyway – you may just be the right candidate for this or other positions at WEKA.

WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.