BE A PART OF SOMETHING BIG AT WEKA
We are on an accelerated growth trajectory and invite you to be a part of our journey. At Weka we are passionate about solving big storage problems for our customers. Our technology is recognized by Gartner, TechTarget, CRN, and CIOReview as being at the forefront of next generation data storage. We are backed by leading investors: NVIDIA, Mellanox, Western Digital, HPE, Seagate, and Qualcomm. And the Weka File System is used by the world’s largest marquis brands.
WORK 4 WEKA
R&D
Engineers at WEKA are building a next-generation storage system that is enabling some of the world’s leading companies to solve big problems. We don’t work on maintaining yesterday’s products, we build tomorrow's products.
Sales
There is no ceiling for the sales team at WEKA—the sky is the limit. For high-achieving sales professionals who desire independence, high visibility, and loads of opportunity then Weka is the place the thrive.
Marketing
Our team of highly creative and strategic marketing professionals are the power behind the brand. They ignited the spark, that turned in to a fire, that is becoming an inferno—for a hot marketing career join Weka.
Customer Sucess
WEKA's customer success is the secret sauce to our success. Our customers continually find value in our solutions and in the people that help bring them to life. If you desire a career in Customer Success, apply today to join the team.
THE WEKA LIFESTYLE
Career development
If you want to build new professional skills that you can apply to your career, then WEKA is the place for you.
Challenges
WEKA solves big problems for our customers, so we work on big projects. Join us and be a part of something big.
Fun
At WEKA we work hard, but we play even harder. We plan at least one offsite event per quarter with spontaneous office gatherings regularly.
Innovation
We built the world’s fastest file system, so innovation is in our DNA. Join us and revolutionize storage.
team
We are aligned on a common vision and have a passion for winning. Individually we move boulders, as a team we move mountains.
Work/Life balance
We promote a sense of well-being by balancing our hard work with time off to play and relax.
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Senior Professional Services Engineer
About The Position
At WEKA, we’re passionate about helping organizations to overcome complex data challenges and accelerate their innovation, research, discovery, and businesses. We envision a future without compromise for our customers, which is why we’re creating a novel approach to data management that is purpose-built for the cloud and AI era.
Our flagship product, the WEKA® Data Platform, was architected from the ground up to harness high-performance, next-generation workloads like AI and machine learning at scale. Software and subscription-based, it provides consistently epic performance anywhere our customers want to store, manage, and run their data – whether that’s on-premises, in the cloud, at the edge, in hybrid and multicloud environments, or bursting between platforms.
WEKA is a pre-IPO growth stage company on a hypergrowth trajectory that is helping many of the world’s leading research organizations and enterprises—including eight of the Fortune 50—to achieve first-to-market results with AI and ML. We invite you to join us on this exciting journey.
Summary
As a Senior Professional Services Engineer at WEKA, you will be responsible for delivering enterprise-class solutions and services to our customers and partners worldwide. You will become an integral and critical component of the delivery and installation process for WEKA Products. The Senior Professional Services Engineer at WEKA will not only plan and install our products but define, develop, and test automation to ensure deployment of our products is a fast, predictable, scalable, and easy experience.
The ideal candidate will be responsible for relationships with WEKA Sales, Engineering, Product Management, other internal groups, customers, and partners worldwide. You’ll work with diverse customers across many industries and environments in the Fintech, Federal/Government, Pharmaceutic, Automotive, and Research sectors implementing AI, HPC, and other state-of-the-art computing environments.
Responsibilities
The Senior Professional Services Engineer is responsible for structured and unstructured tasks, focusing on assisting customers in achieving their objectives. The ideal candidate will apply attained experiences and knowledge in solving routine to moderately complex problems.
- Responsible for the experience between the sale of the WEKA product to a full deployment to a production stage, ensuring customers have a positive experience throughout the Onboarding process.
- Manages the project of installing the WEKA product, including risk assessment, planning, deployment scheduling, and reporting status to our customers and partners
- Responsible for documentation of solution details, including diagrams and specifications, focusing on translating undefined requirements into end-end solutions.
- Utilizes open-source technologies and tools to accomplish specific use cases encountered within the project.
- Uses coding languages or scripting methodologies to solve a problem with a custom workflow.
- Collaborates with project stakeholders to scope the most effective way to tackle complex technological infrastructure challenges.
- Performs incremental testing actions on code, processes, and deployments to identify ways to streamline execution and minimize human errors.
Requirements
- Excellent oral and written communication skills with a keen sense of customer service
- Excellent problem-solving and troubleshooting skills
- Process-oriented with excellent documentation skills
- Knowledge of best practices and IT operations within Enterprise environments, focusing on mission-critical infrastructure
- Hands-on experience as a Linux Systems Administration
- Ability to work effectively in a remote environment
- Travel to the customers' domestic sites and other global sites as necessary.
- BS in Computer Science or equivalent working experience
- Available for after-hours on-call support for critical issues (24x7).
- Experience with automation tools such as Ansible, Jenkins, or xcat.
- Knowledge and working experience with scripting languages like Python, Bash, or Perl.
- Experience with Source Code Control Systems like GitHub and git
- Experience with Ethernet or InfiniBand networking, particularly 100+Gb networks
- Experience with performance monitoring/tuning Linux systems
- Experience with HPC environments, including knowledge of HPC cluster management tools
- Experience with Parallel Filesystems (Lustre, GPFS/SpectrumScale, DDN)
- Familiar with SDS (Software Defined Storage)
USA Residents Only: The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is $140,000-$180,000. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Flexible Time off (FTO), sick time, leave of absence as per the FMLA and other relevant leave laws.
Concerned that you don’t meet every qualification above?
Studies have shown that women and people of color may be less likely to apply for jobs if they don’t meet every qualification specified. At WEKA, we are committed to building a diverse, inclusive and authentic workplace. If you are excited about this position but are concerned that your past work experience doesn’t match up perfectly with the job description, we encourage you to apply anyway – you may be just the right candidate for this or other roles at WEKA.
WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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